Schools are required under the Education Act 2002 to have a procedure for dealing with complaints relating to the school. At present all schools in Suffolk have adopted the county council's model procedure.

The purpose of the procedure is to resolve complaints brought against Suffolk schools. The procedure explains how to make a complaint and what to expect from the school in response. It also tells complainants what they can do if they are unable to settle the complaint with the school.

For further information please click on the following link:

School Complaints Procedure